1. Introduction
Lilitha Eats & Restaurant (“Lilitha”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when interacting with our website, services and hospitality offerings.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, request a quotation, make a booking or otherwise interact with Lilitha.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Personal Information We Collect
Depending on how you interact with us, we may collect information such as:
- Full name
- Telephone or mobile number
- Email address
- Company or organization name
- Event or booking details
- Number of guests
- Preferred date and location
- Catering and dietary requirements
- Accommodation requirements
- Information provided through enquiry or contact forms
- Any other information you voluntarily provide to us
We may also collect certain technical information when you visit our website, such as your IP address, browser type, device information and general website usage information.
3. How We Collect Your Information
We may collect personal information when you:
- Submit an enquiry through our website
- Contact us by telephone, email or other communication channels
- Request information about our services
- Request a quotation
- Make or enquire about a booking
- Register for an event or service
- Communicate with our staff
- Interact with our website or digital platforms
We aim to collect only information that is reasonably necessary for the purpose for which it is being requested.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Process and manage bookings
- Prepare quotations and proposals
- Plan and coordinate events
- Provide catering and hospitality services
- Communicate with you about your booking or enquiry
- Provide customer support
- Improve our products, services and website
- Send relevant information about our services where permitted
- Maintain business and administrative records
- Comply with applicable legal and regulatory requirements
- Protect the security and integrity of our business and website
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by law.
5. Marketing Communications
Where permitted by applicable law, we may use your contact information to communicate with you about Lilitha’s services, events, promotions or other relevant hospitality offerings.
You may request that we stop sending you marketing communications at any time.
To opt out, you may contact us using the details provided below or use the unsubscribe option included in applicable electronic marketing communications.
6. Sharing of Personal Information
We respect the confidentiality of your personal information.
We may share information with trusted third-party service providers where reasonably necessary to operate our business or provide services to you.
These parties may include service providers involved in:
- Website hosting and maintenance
- Email and communication services
- Online booking or enquiry systems
- Payment processing
- IT and security services
- Event-related services
Where third parties process personal information on our behalf, we take reasonable steps to ensure that such information is handled appropriately and securely.
We may also disclose personal information where required or permitted by applicable law, regulation, court order or lawful government request.
We do not sell your personal information to third parties.
7. Protection of Personal Information
Lilitha takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or through our website.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations or otherwise fulfil legitimate business requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it where appropriate.
9. Cookies
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and enhance the overall user experience.
Cookies may collect information such as browser preferences, pages visited and general website usage information.
You can adjust your browser settings to refuse or restrict cookies. Please note that disabling certain cookies may affect some website functionality.
Where required, we will obtain appropriate consent for the use of non-essential cookies.
10. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
These third-party websites operate independently from Lilitha and have their own privacy policies and terms of use.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing them with personal information.
11. Your Privacy Rights
In accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 2013 (POPIA), you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of personal information where legally appropriate
- Object to certain forms of processing
- Withdraw consent where processing is based on consent
- Object to receiving direct marketing communications
- Lodge a complaint regarding the handling of your personal information
Requests may be subject to applicable legal requirements and reasonable verification procedures.
12. Accuracy of Information
We rely on the information provided by you to provide our services effectively.
Please notify us if your personal information changes or if you become aware that information we hold about you is inaccurate or incomplete.
We will take reasonable steps to correct information when appropriate.
13. Children’s Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where such consent is required by law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
Any updated version will be published on this page with the revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right or have concerns about how your personal information is handled, please contact us.
Butterworth Branch
20 Robinson Street, Butterworth
Telephone: 047 491 0381 | 083 389 3873
Email: butterworth@lilitha.co.za
East London Branch
Farm B2, Holm Hill, Beacon Bay
Telephone: 043 065 0080 | 066 183 0033
Email: reception@lilitha.co.za
16. Responsible Handling of Your Information
At Lilitha Eats & Restaurant, we value the trust our guests, clients and business partners place in us.
We are committed to handling personal information responsibly, transparently and securely while providing the exceptional dining, catering, event and hospitality experiences that our clients expect.
Your privacy matters to us.